In our second episode, we hear from seasoned moderator & DMP member, Tunic Fox. Notable for their repeated contributions via DMP projects and within the moderation meta.
How do you feel threads have affected moderation?
I haven't used threads myself too much yet in terms of anything moderation related, but one example I have where I've been starting to is the Wendy's server where we've been using them for something that's pretty interesting.
Tunic then goes on to describe how, despite his minimal usage of threads prior to Wendy's, he and the rest of the Wendy's mod team have been using threads for things such as having a thread with mod commands queued to use, which makes it easier to use them due to split-view. He then gives an example of a user spamming, in which case they can just queue up a mod command in the thread channel and more efficiently deal with trouble makers.
Besides that, he notes how another good usage of threads would be modmail. Specifically, when a new one is made, or an appeal is sent in one.
Lastly, he goes on to say that, despite their usefulness, they can also prove hard to manage and that, in his opinion, they're best applied in smaller servers and should be limited in larger(10k+) servers so as to avoid clutter and cut down on trolls.
What would you say or do to someone calling you a Discord mod (in the trolling way)?
Honestly, I probably wouldn't give it much attention. The purpose is generally to get a reaction from someone, but I'm pretty good at just ignoring that type of trolling.
When asked how he would handle someone using the "Discord moderator" meme towards him, Tunic says how he would pay it little to no attention unless it starts to break rules. His reasoning for this is how people generally use this term to bait people and how he wouldn't give them the reaction they seek due to it giving them exactly what they want and personally not wanting to feed into the trolls.
Are there any mod tools you'd like to see in the future?
That's a good question. I think that is tough to answer, but if I had to pick one, something similar to twitch's mod-view is something I'd like to see.
After being asked, tunic is quick to mention how he would like something similar to mod view built in to twitch. He then goes on to state his reasoning, being quicker response to raid, or more quickly dealing with problematic users.
Adding further to something he'd like to see, he mentions a native warning system where you could warn a user and have an entire list of anyone who has been warned in server settings.
What are some best practices to effectively communicate with your staff team and do you have any examples from your experience?
Communicating with your staff team as much as possible where possible is something I think is key to maintaining the trust the staff has with you. Once you start taking a step back from this, is when things generally go downhill within your staff team. Obviously you can't tell them everything, but I think being as transparent as much as you can is one of the key things to maintaining the trust and believe your team has in you. I think willingness to work with and compromise with them is also another thing you should do when you're able to. It helps them believe that you value their opinions and are willing to hear them out.
Tunic gives a few examples of when you could do these, such as when a staff is suddenly demoted, to make an announcement for it (assuming it's something that can be shared) internally so that people are aware and not suddenly wondering what happened to them. He also mentions another example for transparency is when a new server-wide change is being considered, to bring in your team as early as possible in order to gain more feedback, questions, concerns etc.
He then further adds an example of willing to work with your team. In this case, adding a bot they may wanna see added. He list a few of the reasons for this such as: Feasibility, activity bumps and usefulness to the server whether it be to help with activity on the public-facing side, or moderation on the backend.
Do you think the majority of the general content published in the DMA accurately and realistically describe and cater to moderation?
I would say the DMA is great if you don't have a lot of experience, but I also think it's great to come back to if there's a situation you may have never encountered before.
When asked this question, Tunic says that the DMA is something he believes to be a strong and useful tool to both new and old moderators alike. He mentions how for new moderators, it's a tool they can use to have an idea of possible situations they may face and good practices in which they can better handle them without having to face the stress as it happens.
For more experienced moderators, he goes on to say that, similar to new moderators, it's a useful resource in which they can use in order to have an idea of how to handle situations they may have little to no experience with e.g. threats, phishing etc.
He then goes on to highlight how the DMA is ever expanding and how it's overall something he would recommend going to and re-visiting as time goes on and new articles are published.
Displace On Air
We'd like to thank Tunic Fox for guesting on this Podcast episode! Want to submit questions for the next AMA or listen live? Join our community, check out the events tab, grab the AMA announcements role and stay posted for the next AMA! We also have a thriving Discord-meta community and we'd love to have you on board, hope to see you there!